Refund policy

Last updated: 27 October 2026

We want you to love your Sockveil socks. If you are not happy with your order, you can return it within 30 days of delivery.

1. Return conditions

• Items must be unworn, unwashed and in their original packaging.
• Please include your order number or proof of purchase.

2. How to start a return

Email us at sockveil@outlook.com with your order number and the reason for your return. We will reply with the return instructions. Please do not send items back without contacting us first.

3. Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email us with your order number and a photo of the issue, and we will offer a replacement or a refund.

4. Refunds

Once your return has been received and checked, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

5. Return shipping

Return shipping costs are paid by the customer, unless the item is faulty, damaged or incorrect.

6. Exchanges

Would you like a different colour? Email us and we will help, subject to availability.

7. Order cancellations

To cancel an order, contact us as soon as possible. Once an order has shipped it can no longer be cancelled, but you can still return it within 30 days of delivery.

8. Your consumer rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable law.

9. Contact us

Sockveil
Email: sockveil@outlook.com
Website: sockveil.com