Shipping policy
Last updated: 27 October 2026
1. Free tracked delivery across New Zealand
Every order ships free, with tracking, to any address in New Zealand.
2. Delivery times
- Order processing: 1–3 business days after your payment is confirmed.
- Total estimated delivery time: 7–12 business days.
Business days exclude weekends and public holidays. Delivery times are estimates and may vary because of carrier delays, customs checks, weather or busy periods.
3. Order tracking
As soon as your order ships, you will receive an email with your tracking number. Please allow a few business days for tracking information to update.
4. Customs and import charges
We do not charge duties or import taxes at checkout. Depending on your order and applicable law, import charges may apply on delivery. We recommend checking local import rules if you have any doubt before ordering.
5. Incorrect shipping details
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us as soon as possible. We cannot change an order once it has been processed or shipped.
6. Late, lost or damaged parcels
If your order has not arrived within the estimated delivery time, or arrives damaged, email us with your order number (and photos if it is damaged). We will look into it and find a suitable solution.
7. Split shipments
Items from the same order may sometimes ship in separate parcels, at no extra cost to you. You will receive tracking for each parcel.
8. Contact us
Sockveil
Email: sockveil@outlook.com
Website: sockveil.com